Frequently Asked Questions
What is TytoCare?
TytoCare is a virtual care platform with a remote medical exam device.
TytoCare Medical Exam Kit is designed to replicate the exams performed during an in-office exam. Tyto offers your provider high quality digital sounds of the heart and lungs, high quality digital images and video of the ears, throat and skin, and body temperature.
Is TytoCare FDA cleared?
TytoCare Stethoscope is FDA cleared and all other devices comply with FDA requirements.
What exams can I do with the Tyto Medical Exam Kit?
TytoCare visit provides your physician with high-quality digital sounds of the heart and lungs, high-quality digital images and video of the ears, throat, and skin and measures heart rate and body temperature. Using this examination data, your doctor can provide you with a diagnosis, treatment plan, and prescription if needed.
What kind of conditions can I use this for?
TytoCare can help a healthcare provider diagnose and treat many common conditions, including:
- Allergies
- Asthma
- Bronchitis
- Bug bites
- Cold and flu
- Constipation
- Ear infections
- Fever
- Nausea
- Pink eye
- Rashes
- Sore throats
- Upper respiratory infections
If you think you have a medical or mental health emergency, call 911 or go to the nearest emergency room.
Is there a monthly subscription fee to use TytoCare?
No, there is no monthly subscription fee to use TytoCare at this time.
How will my data and privacy be protected?
All the data is encrypted, and the TytoCare platform is HIPAA-compliant.
What do I need to use the TytoCare Medical Exam Kit?
You will need a smartphone or tablet and a Wi-Fi internet connection.
For Smartphone and Tablets: The TytoCare app works with iOS (15 and above) and Android (7.0 and above). Here are the specific requirements needed:
- Apple device users: iOS 15 and above; iPhone®️ 6s and above, iPad Air 2 and above, iPad Mini 4 and above, iPod Touch (7th generation) and above
- Android device users: Android 7.0 and above; Samsung Galaxy S7, S8, S9, S10, S20, S21, S22, A8, A9, A10, A50, A70, J8, J9, Samsung Galaxy Note 8, 9, 10, 20
Do I need any training to use TytoCare?
Most individuals will find TytoCare easy to use. We have training videos and guidance technology to help you through the process. If you need more help, TytoCare support is available for you 24/7.
Do I need to schedule an appointment to use TytoCare?
No, just use the TytoCare app and device to get care when you need it. No appointment necessary.
Are the exams actually free?
Visit co-pays may apply. Refer to your plan documents.
How can I get technical support?
For assistance with the Spectrum Health app, contact appsupport@spectrumhealth.org or 877-308-5083.
For any device-related support, please contact TytoCare at support@tytocare.com or 1-866-971-TYTO (8986).